Instructions for using our support system.

Our Support Department will create a support ticket when you log a call via phone, email support@crestsoftware.com.au or via the support ticket system using this link below.

Log a new Support Ticket

You will be assigned a support ticket number and will be able to reply to any support emails that are sent to you, this will update the support ticket system automatically.

It is best if you login via the Customer Portal and submit a ticket through here as this is guaranteed to be linked to your client account. You also get access to all current and archived support tickets, the knowledge base, download area, invoices and any project management tasks we are working on with yourselves.

If you do not know your password or require extra contacts to have a login, please email admin@crestsoftware.com.au and we will email you your login details.

If you are not on Crest Cover or Crest Web Support and require support, you can purchase Crest Block Support in advance from our website via credit card. Any unused time will be logged for use in the future (no expiry).  On agreed circumstances, we will bill after the event.